Safety Standards
Safety is the foundation of everything Veyya does. Here is exactly how we protect you.
Provider Vetting Process
Less than 30% of applicants are accepted. Every provider goes through:
Identity Verification
Thai national ID or valid work permit. Every ID is cross-checked against national databases.
Criminal Background Check
Police clearance certificate required. Renewed annually for all active providers.
Professional Certification Review
Certificates checked for validity and accreditation. Expired or fake certificates = automatic rejection.
Skills Assessment
Practical assessment or in-person demonstration before approval — category dependent.
Interview
Video or in-person interview to assess professionalism, communication, and attitude.
Ongoing Monitoring
Ratings monitored monthly. Providers below 4.0 stars are paused and reviewed.
Insurance & Liability
Every Veyya booking is covered by our platform liability policy.
Property Damage
Coverage for any accidental damage caused during a service.
Third-Party Liability
Protection for bodily injury or property damage claims.
Service Guarantee
Not satisfied? We re-book or refund — fully covered.
Hygiene Standards
Our Satisfaction Guarantee
If you are ever uncomfortable during a session, end it immediately — you will not be charged. If the service does not meet your expectations, contact us within 24 hours and we will offer a free re-service or full refund.
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